Brands and Projects

Some selected brands

and project highlights.

This list is best viewed

on a wide screen.

 

City of Melbourne 2022-23

Network Waitaki, New Zealand

Ambulance Victoria

RMIT University (Victoria) 2020

Idean.com

North East Water (Victoria) 2018 for Today.Design

Auckland International Airport 2017-18

 Customer Experience Professionals Assoc (CXPA) 2017

Quotable Values Group 2017

Genesis Energy 2015-17

Ballance Agri-Nutrients 2016-17

Auckland University 2016

Contact Energy 2015

Spark New Zealand 2015

 

 

 

 

Telecom New Zealand 2013

Tax Refunds.co.nz 2008

ASB & CBA 2006

Air New Zealand 2003-06

Customer Experience Maturity Assessment and Strategy

Customer Experience Maturity Assessment and Strategy

Service Model Design

CX Foundations for CRM RFI

Design Research - Building Understanding to re-design Triple Zero

Value Proposition Design and Website Design

Design Coaching

Lean Service Innovation, Design, Validation and Implementation

Design Director and Design Capability Build

Customer & Digital Strategy

Arrival Wayfinding Design for International Terminal

Passenger Self-Selection for Biosecurity

CX Design Leadership Conference

Founder CXPA NZ Chapter 

Recognised as CX Expert by CXPA (Press)

Experience Design Strategy

Future State Journey & Value Prop'n Design

Collaborative Ideation and Design of New Services

Design Coaching, Design Strategy & Co-Design

Farming Self Service Concepts - My Ballance 

Digital Strategy

CX Research & Design Strategy

Design of iPhone Launch Retail Sales Experience

Design of Wireless Broadband Out of Box 

Design of Fibre Sales Experience  (B2B) 

Skinny Mobile - Buying Experience Re-design 

Future State Mobile Phone Buying Experience

Design and Implementation of new B2B Sales Proposition

Re-designing the Fibre (NBN) Fibre Buy and Install Experience

Startup Growth from 70,000 to 420,000 Customers

Project Mgr - Omni-Channel Innovation POC

User Centred Booking Experience Design POC

Design & Implementation of Airports Dollars Loyalty System

 

 

 

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