City of Melbourne 2022-23
Network Waitaki, New Zealand
Ambulance Victoria
RMIT University (Victoria) 2020
North East Water (Victoria) 2018 for Today.Design
Auckland International Airport 2017-18
Customer Experience Professionals Assoc (CXPA) 2017
Quotable Values Group 2017
Genesis Energy 2015-17
Ballance Agri-Nutrients 2016-17
Auckland University 2016
Contact Energy 2015
Spark New Zealand 2015
Telecom New Zealand 2013
Tax Refunds.co.nz 2008
ASB & CBA 2006
Air New Zealand 2003-06
Customer Experience Maturity Assessment and Strategy
Customer Experience Maturity Assessment and Strategy
Service Model Design
CX Foundations for CRM RFI
Design Research - Building Understanding to re-design Triple Zero
Value Proposition Design and Website Design
Design Coaching
Lean Service Innovation, Design, Validation and Implementation
Design Director and Design Capability Build
Customer & Digital Strategy
Arrival Wayfinding Design for International Terminal
Passenger Self-Selection for Biosecurity
CX Design Leadership Conference
Founder CXPA NZ Chapter
Recognised as CX Expert by CXPA (Press)
Experience Design Strategy
Future State Journey & Value Prop'n Design
Collaborative Ideation and Design of New Services
Design Coaching, Design Strategy & Co-Design
Farming Self Service Concepts - My Ballance
Digital Strategy
CX Research & Design Strategy
Design of iPhone Launch Retail Sales Experience
Design of Wireless Broadband Out of Box
Design of Fibre Sales Experience (B2B)
Skinny Mobile - Buying Experience Re-design
Future State Mobile Phone Buying Experience
Design and Implementation of new B2B Sales Proposition
Re-designing the Fibre (NBN) Fibre Buy and Install Experience
Startup Growth from 70,000 to 420,000 Customers
Project Mgr - Omni-Channel Innovation POC
User Centred Booking Experience Design POC
Design & Implementation of Airports Dollars Loyalty System